The Swiss National Bank has published selected results from its 2025 payment methods survey of private individuals, and will now run the survey annually rather than every two years to identify changes more quickly. The findings show only marginal shifts in payment method use at physical points of sale compared with 2024, with debit cards still the most frequently used method, followed by cash and mobile payment apps. Access to cash emerged as the main point of movement: 81% of respondents said they were satisfied with options for withdrawing cash, down from 88% in 2024, which the SNB links to the ongoing reduction in cash access points such as ATMs. The survey also indicates continued demand for cash to remain available and usable, with 2% of respondents in favour of abolishing cash.
Swiss National Bank 2026-03-30
Swiss National Bank makes its payment methods survey annual as 2025 results show lower satisfaction with cash access
The Swiss National Bank has published selected results from its 2025 payment methods survey of private individuals and will now conduct the survey annually to track changes more quickly. The results show only marginal shifts in payment use at physical points of sale, with debit cards remaining dominant, while satisfaction with cash withdrawal options fell to 81% from 88% amid a reduction in access points. The survey also indicates continued demand for cash, with only 2% of respondents favouring its abolition.