The Securities and Exchange Commission of Pakistan (SECP) published findings from a “Stakeholder Perception & Feedback Survey” conducted by Gallup Pakistan, reporting strong stakeholder confidence in the regulator’s fairness and market stewardship while flagging operational pain points that affect user experience. Alongside the results, SECP announced an immediate strategic shift aimed at making its regulatory approach more responsive and business-friendly. The survey covered Corporate Registries, Capital Markets, Insurance, and non-bank financial companies (NBFCs). Stakeholders rated SECP’s integrity between 3.1 and 3.6 on a five-point scale, and Gallup Pakistan noted this was positive relative to typical public-sector perception scores in Pakistan. The main gaps identified related to turnaround time for queries, the clarity of regulations, and the responsiveness of support channels, with corporate registry users highlighting these issues in particular. SECP indicated it is developing plain-language text and video content for the general public and will conduct a rigorous review of turnaround times for complaint handling and call centres. The regulator also plans to repeat the survey periodically to track progress against the identified improvement areas.
Securites & Exchange Commission of Pakistan 2025-12-02
Securities and Exchange Commission of Pakistan publishes first stakeholder perception survey and announces operational shift to improve responsiveness
The Securities and Exchange Commission of Pakistan (SECP) released a Gallup Pakistan survey highlighting strong stakeholder confidence in its fairness but identifying operational issues affecting user experience. SECP announced a strategic shift to enhance regulatory responsiveness and business-friendliness, focusing on improving turnaround times and communication clarity. The regulator plans to develop plain-language resources and periodically repeat the survey to monitor progress.