The Financial Services Regulatory Authority of Ontario (FSRA) has published results from its biennial Stakeholder Engagement Survey, which collected feedback via an online survey on stakeholder awareness of FSRA’s role, the effectiveness of engagement and communications, and perceptions of supervision. FSRA reports receiving more than 2,700 responses and says it will use the findings to focus improvement efforts. Results show high recognition of FSRA as Ontario’s financial services regulator (99%), a continued positive view of the regulator (72%), and agreement that FSRA is fulfilling its role in promoting financial safety, fairness, and choice (69%). Areas flagged for further focus include reducing regulatory burden (53% agree FSRA is making progress), demonstrating that stakeholder feedback is valued and incorporated into decision-making (61% agree), and improving awareness of engagement activities such as webinars and town halls (46% to 55% awareness). FSRA also notes its communications tactics were well received and that stakeholders want more participation through online surveys, with progress to be measured and benchmarked again in two years.
Financial Services Regulatory Authority of Ontario 2026-01-21
Financial Services Regulatory Authority of Ontario reports 2,700-plus stakeholder survey responses and targets regulatory burden and engagement improvements
The Financial Services Regulatory Authority of Ontario published its biennial Stakeholder Engagement Survey results, highlighting high recognition of its role and positive perceptions of its effectiveness, while identifying areas for improvement such as reducing regulatory burden and enhancing stakeholder engagement. The survey, with over 2,700 responses, will guide FSRA's future improvement efforts, with progress to be reassessed in two years.