The Central Bank of Kenya has opened a survey to gather customer feedback on its Total Cost of Credit (TCC) website, aiming to assess usability and identify improvements as the platform is updated to reflect changes in the financial landscape. Developed with the Kenya Bankers Association and launched in June 2017, the TCC website is intended to improve transparency by enabling individuals and businesses to compare loan products across financial institutions and understand the full cost of borrowing. The survey targets customers of commercial banks, mortgage finance companies and microfinance banks, as well as the general public, and is open until July 15, 2025.
Central Bank of Kenya 2025-07-07
Central Bank of Kenya launches customer experience survey to support a revamp of the Total Cost of Credit website
The Central Bank of Kenya has launched a survey to gather feedback on its Total Cost of Credit website, developed with the Kenya Bankers Association to enhance transparency in loan product comparisons. The survey aims to assess usability and identify improvements as the platform is updated to reflect changes in the financial landscape.