China's National Financial Regulatory Administration published the Measures for Petition Work, setting out how the regulator’s system and financial institutions should receive, process, and resolve public petitions and complaints, with effect from 1 June 2025. The measures comprise six chapters and 52 articles, and establish joint conference mechanisms for petition work across different levels of the supervisory system and the financial industry. They strengthen supervisory guidance over how financial institutions handle petitions and place primary responsibility on institutions to resolve conflicts and disputes. The framework also promotes mediation and settlement as part of diversified financial dispute resolution and requires petition matters to be handled and channelled by category in accordance with law, with an emphasis on addressing reasonable and lawful demands.
China Banking and Insurance Regulatory Commission 2025-05-09
China's National Financial Regulatory Administration issues petition handling rules for the financial sector effective 1 June 2025
China's National Financial Regulatory Administration issued the Measures for Petition Work, effective 1 June 2025, detailing procedures for handling public petitions and complaints. The measures, comprising six chapters and 52 articles, enhance supervisory guidance and emphasize mediation and settlement in financial dispute resolution. Financial institutions are responsible for resolving conflicts, focusing on reasonable and lawful demands.