The Bank of France has joined the Services Publics+ continuous-improvement programme, committing to implement its eight service standards aimed at making its public services simpler, closer to users, more transparent and more efficient. It will also use the “Je donne mon avis” channel to gather citizens’ feedback after each interaction. The update sits alongside the Bank’s nationwide financial inclusion support, particularly for more vulnerable individuals. In 2025, 2.1 million people were assisted through a multi-channel set-up, including local branches, a single telephone line, the website, email and post, and 93% of users reported being satisfied with the reception and handling of their request (CSA survey, 2025).
Bank of France 2026-02-17
Bank of France joins Services Publics+ and commits to eight service-improvement pledges with systematic user feedback
The Bank of France has joined the Services Publics+ programme to enhance its public services through eight service standards, focusing on simplicity, user proximity, transparency, and efficiency. It will utilize the "Je donne mon avis" channel for citizen feedback. This initiative complements the Bank's financial inclusion efforts, which assisted 2.1 million people in 2025, with a 93% satisfaction rate.