The Central Bank of Kenya has invited public and stakeholder comments on a draft Financial Consumer Protection Framework for Kenya prepared by the Consumer Protection Framework Technical Working Group. The draft aims to set overarching, cross-sector standards covering fair treatment, transparency, product suitability, protection of consumer assets, responsible business conduct and enhanced market conduct supervision. The Framework is anchored on six consumer protection principles: fair treatment, transparency, product suitability, asset protection, accessible complaints handling and data privacy. Comments must be submitted using the prescribed template to the Central Bank of Kenya or other participating regulators by Tuesday, April 28, 2026, with the draft and template available via the Central Bank of Kenya website and the websites of the Capital Markets Authority, Insurance Regulatory Authority, Retirement Benefits Authority, Sacco Societies Regulatory Authority, Competition Authority of Kenya and Communications Authority of Kenya.
Central Bank of Kenya 2026-04-14
Central Bank of Kenya launches consultation on draft Financial Consumer Protection Framework with comments due 28 April 2026
The Central Bank of Kenya has issued a draft Financial Consumer Protection Framework for public and stakeholder comment, proposing cross-sector standards on fair treatment, transparency, product suitability, protection of consumer assets, responsible business conduct and enhanced market conduct supervision. Built around six principles, including fair treatment, transparency, product suitability, asset protection, accessible complaints handling and data privacy, it is being advanced jointly with other Kenyan financial and competition regulators.