The Thailand Office of Insurance Commission hosted 33 participants in the operational-level “Case Officer” training programme for a study visit and briefing on the OIC’s policyholder protection and insurance dispute-resolution processes. The programme covered the OIC’s end-to-end handling of consumer issues, including its insurance hotline (operated 24 hours during major festivals), the Insurance Complaint Center (ICC) for receiving and assessing complaints through online and in-person channels, and escalation pathways where disputes cannot be resolved by agreement. It also outlined referral to the Insurance Mediation Center (IMC) for free mediation by independent and neutral mediators, and the availability of arbitration as an alternative dispute-resolution route, including through the OIC’s E-Arbitration system and submissions at OIC offices.
Thailand Office of Insurance Commission 2026-03-17
Thailand Office of Insurance Commission briefs judicial trainees on insurance complaint handling, mediation and arbitration channels
The Thailand Office of Insurance Commission conducted a training programme for 33 participants on policyholder protection and insurance dispute-resolution processes. It detailed the OIC's consumer issue handling, including its 24-hour insurance hotline, the Insurance Complaint Center, and escalation pathways. It also covered mediation and arbitration options, including the Insurance Mediation Center and the OIC's E-Arbitration system.