The Taiwan Financial Supervisory Commission (FSC) published the 2024 results of the Financial Inclusion Indicators for Taiwan and updated the indicator framework and target values for 2025 in response to recent financial developments and progress against the 2024 benchmarks. The 2024 results show Taiwan exceeding global averages across several access and usage measures, including 17 bank branches and 165 ATMs per 100,000 adults, 5.619698 million mobile money transactions per 100,000 adults, 93.3% of adults with a bank account, and 81.6% using digital payments. Insurance-related usage was also higher than the global average, with 738 life insurance policy holders per 1,000 adults. All 10 targeted 2024 indicators were met, including 8.32 million insurance policies sold online, 1.89 million accumulated micro-insurance policyholders, 1.19 million valid micro whole life insurance contracts, 94.5% public satisfaction with financial literacy courses, 49 financial literacy activities for new immigrants and female groups, 25 insurance companies participating in insurance blockchain services, and 99% of Financial Ombudsman Institution cases decided or resolved within three months. For 2025, the FSC revised one observatory indicator on futures market e-trading to reflect that e-transaction volumes have exceeded 95% for the past two years, renaming it to “the proportion of e-transaction volumes in the futures market exceeding 95 percent.” It also raised target values for 2025 to 2027 for six performance indicators (including online insurance sales, micro-insurance, micro whole life, compulsory auto liability and residential earthquake basic insurance growth, and insurance blockchain services), while keeping 2025 targets unchanged for four other performance indicators; the updated framework now comprises 23 performance indicators and four observatory indicators.

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