The Tanzania Insurance Regulatory Authority (TIRA) joined other national institutions to mark Customer Service Week 2025, urging insurance sector staff and stakeholders to prioritise high-quality service as part of efforts to strengthen the relationship between insurance providers and their customers. TIRA linked service delivery expectations to its core values, including professionalism, customer care, unity, integrity, accountability and transparency. It highlighted the role of technology in service delivery, transparent access to information, and incorporating public feedback to keep insurance services inclusive, reliable and responsive, and pointed to its ten zonal offices across mainland Tanzania and Zanzibar as a channel for bringing insurance services closer to citizens while continuing to share information on the laws, guidelines, regulations and procedures governing the insurance market through its online platforms.

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