The Central Bank of Montenegro has launched its first comprehensive survey to gauge customer satisfaction with banking services, aiming to identify areas where service quality needs improvement and to inform further policy and practice enhancements in the banking sector. The short online questionnaire includes 18 questions covering transaction security, interest rates and fees, availability of digital services, personal data protection, quality of information provided, staff expertise and courtesy, and banks’ social responsibility. The central bank framed the exercise as part of its responsibilities to protect the rights of banks’ clients and other financial services users. The survey will remain open for 15 days via the Central Bank of Montenegro’s website and social media channels and is described as completely anonymous, with results to be used solely for service quality improvements.
Central Bank of Montenegro 2025-12-03
Central Bank of Montenegro launches anonymous survey on customer satisfaction with banking services
The Central Bank of Montenegro has initiated its first comprehensive survey to assess customer satisfaction with banking services, focusing on areas such as transaction security, interest rates, digital services, and staff expertise. This initiative aims to enhance service quality and inform policy improvements in the banking sector. The survey is anonymous and available online for 15 days.