The Superintendence of the Securities Market of the Dominican Republic (SIMV) has formally launched its 2025–2027 Citizen Service Commitment Charter, setting out the quality standards that will govern how it serves citizens and capital market participants as part of a Public Administration Ministry programme to strengthen transparency and efficiency in public services. The charter’s main components include shorter response times, more accessible processes, formal mechanisms for citizen participation, and a cross-cutting focus on inclusion, equality and dignified treatment. As part of the launch, SIMV symbolically delivered the charter to the independent members of the National Securities Market Council, positioned as citizen representatives in the ongoing evaluation of SIMV services.