Central Bank of the Philippines requires BSP-supervised institutions to register CAPO inquiry email accounts by 25 July 2025

The Central Bank of the Philippines (BSP) issued operational guidelines requiring BSP-supervised institutions (BSIs) to formally register the e-mail accounts they will use for official communications with the Consumer Account Protection Office (CAPO) in connection with CAPO’s conduct of inquiry into financial accounts under BSP Circular No. 1214. The memorandum also clarifies which e-mail accounts should be used to submit the Report on Temporarily-Held Funds required under BSP Circular No. 1215. BSIs must register their official CAPO-communications e-mail account or accounts by 25 July 2025 using the prescribed registration form signed by the institution’s president or an officer of equivalent rank. Each BSI may register up to three e-mail accounts, each assigned to a single officer, and at least one registered officer must be the president, chief compliance officer, head of the legal department, or an equivalent officer. CAPO will send inquiry orders and related notices through its designated e-mail channel and will only acknowledge and accept BSI submissions coming from registered e-mail accounts, with transmittals from unregistered accounts treated as non-official and rejected. Where a registered officer leaves or is no longer authorized, replacement registration must be completed within three calendar days, and where an e-mail account is compromised, replacement must be completed within 24 hours of discovery. For the Report on Temporarily-Held Funds, BSIs are instructed to use their existing e-mail accounts registered with the BSP Department of Supervisory Analytics, rather than the CAPO inquiry e-mail registrations. The BSP will issue a separate memorandum covering the reporting templates to be used for these submissions.