The Hong Kong Mandatory Provident Fund Schemes Authority (MPFA) published a blog post announcing that the eMPF Platform has suspended electronic Know Your Customer (eKYC) for user registration as a security enhancement, with registrations now conducted through iAM Smart. The change follows an incident in which perpetrators used high-quality forged Hong Kong smart identity cards to impersonate scheme members and register via eKYC, although the MPFA noted there was no leakage of personal data from eMPF. Around 80% of members had already registered through iAM Smart, and iAM Smart has recently introduced enhanced authentication measures. Separately, eMPF has strengthened MPF withdrawal controls by requiring members who previously registered via eKYC to complete additional identity verification via iAM Smart within a specified timeframe after submitting a withdrawal application, failing which the application will not be processed; in-person identity verification at an eMPF Service Centre is available for those needing assistance. From 2 February, users who cannot complete iAM Smart registration on their own can visit any eMPF Service Centre with their Hong Kong smart identity card to receive assistance using the centre’s self-service kiosks.
Hong Kong Mandatory Provident Fund Schemes Authority 2026-01-25
Hong Kong Mandatory Provident Fund Schemes Authority suspends eKYC for eMPF registration and tightens MPF withdrawal verification
The Hong Kong Mandatory Provident Fund Schemes Authority announced the suspension of electronic Know Your Customer (eKYC) for user registration on the eMPF Platform, shifting to iAM Smart for enhanced security following incidents of identity card forgery. Additionally, eMPF has tightened withdrawal controls, requiring members who registered via eKYC to verify their identity through iAM Smart or in-person at an eMPF Service Centre.