Albania’s Ministry of Finance set retail price caps of ALL 210 per liter for diesel and ALL 190 for gasoline, with wholesale caps of ALL 198 and ALL 178, respectively. The caps took effect at 11:30 a.m. on Oct. 7, 2026, apply to all wholesale and retail operators, and remain in force until further notice.
The Andorran Financial Authority and Andorra's National Cybersecurity Agency have established a coordination framework for cybersecurity and operational resilience at supervised financial entities covered by Law 22/2022. It provides for secure information sharing, coordinated incident and crisis response, joint supervisory work and resilience exercises, supported by CSIRT-AD.
The National Bank of Moldova reported that official reserve assets rose EUR 39.22 million to EUR 5.45 billion by Sept. 30, 2026. Currency appreciation and reserve management income outweighed external public debt service, securities revaluation losses and government payments.
The National Bank of Moldova has proposed revised audit standards for insurers, including information systems certification, actuarial review, reputation assessments and stronger scrutiny of outsourced functions. The draft also limits audit firm market concentration and adjusts prudential reporting for net technical reserves and excess admitted government securities above the minimum capital requirement.
The Central Bank of Slovenia assessed the banking system as stable and resilient, with systemic risks generally moderate but macrofinancial and technology risks elevated. It projects an increase in the minimum amount consumers must retain after monthly loan payments from EUR 745 to EUR 840 from the beginning of 2027, subject to commentary and final adoption. The central bank expects a relatively small effect on new housing and consumer loans.
The Czech Republic's Ministry of Finance reiterated its call for a heating oil excise duty derogation and greater EU fiscal flexibility to address energy costs. It also backed agreement on the European markets integration and supervision package, while seeking safeguards for smaller financial markets.
The Angola Capital Markets Commission is hosting a World Investor Week 2026 webinar on investor resilience in capital markets. Sector specialists will discuss financial education, informed decision-making and strategies for navigating market volatility.
The Federal Reserve Board released the minutes of the Federal Open Market Committee meeting held on Sept. 15-16, 2026.
Greece’s National Economy and Finance Minister and Eurogroup President Kyriakos Pierrakakis called for completion of the Banking Union to mobilize private investment and support the Savings and Investments Union. His priorities are fewer cross-border barriers, stronger common safeguards and more proportionate, consistent regulation without weakening resilience. He said political agreement among member states is now the central challenge.
The Vietnam State Securities Commission invited quotations to estimate the cost of maintaining its internal accounting software in 2027.
The Securities and Exchange Board of India has mandated a six level, colour coded Credit Risk-o-Meter for listed and proposed debt securities across offering documents, advertisements and online bond platforms. The meter must reflect the lowest available rating, identify unsecured instruments and carry relevant risk disclaimers. Online bond platforms must automate rating changes within 24 hours, prohibit manual overrides and maintain audit trails.
The Hellenic Capital Market Commission approved Capital Maritime Finance Corp.'s prospectus for an offering of up to 42 million new shares in Greece and the admission of all its shares to Euronext Athens' regulated Main Market.
The Reserve Bank of India has removed the provision on deferment of option premium from its miscellaneous directions for commercial banks. The amendment takes effect on April 1, 2027, following related changes to forthcoming instructions.
The Reserve Bank of India revised commercial bank capital rules for QCCP exposures and incurred CVA losses, aligning them with international standards. The amendments apply a 2% risk weight to specified proprietary and client clearing exposures and prescribe how recognized CVA write-downs reduce exposure at default. They took effect on issuance.
The Reserve Bank of India applied a 2% risk weight to specified small finance bank trade exposures to QCCPs, aligning its capital rules with international standards. The treatment covers proprietary clearing and client clearing exposures where the bank must reimburse client losses following a QCCP default.
The Reserve Bank of India applied a 2% risk weight to specified payments bank trade exposures to QCCPs, aligning its capital rules with international standards. The treatment covers a clearing member bank’s own transactions and certain client clearing exposures where it must reimburse client losses following a QCCP default.
The Reserve Bank of India has revised its capital rules for All India Financial Institutions to apply a 2% risk weight to specified trade exposures to qualifying central counterparties. The treatment covers proprietary clearing and client clearing where the AIFI must reimburse client losses following a counterparty default, and took effect on issuance.
Elizabeth Warren, ranking member of the U.S. Senate Committee on Banking, Housing and Urban Affairs, has launched a monthly dashboard tracking household costs and financial pressures. It estimates cumulative inflation of 5.2% since December 2024 and about USD 3,388 in additional costs for the average household, alongside higher expenses for electricity, gasoline, health care, housing and child care.
The White House has established a committee to assess whether alleged false statements by Federal Reserve Governor Lisa D. Cook concerning mortgage instruments constitute cause for her removal. A closed hearing is scheduled for Nov. 5, 2026, after which the committee will provide findings and a recommendation to the president.
The Ontario Securities Commission’s 2026 supervisory report highlights guidance arising from reviews of Client Focused Reforms, digital engagement practices and cybersecurity controls. The regulator also began examinations of regulated entities, continued coordinated reviews of selected dealer members and adopted artificial intelligence to support risk based oversight.
An Alberta Securities Commission panel found that former Target Capital CEO Shahin “Sonny” Mottahed perpetrated fraud by diverting nearly CAD 2.3 million to a private venture he controlled and concealing the transfers through false or misleading disclosures. A second phase will determine any sanctions and cost recovery orders.
The Securities and Exchange Board of India has raised the general annual cap for maturing ISINs on privately placed debt to 17, including 12 for plain vanilla debt and five for specified structured and other instruments. Additional capacity applies at defined issuance thresholds, while Section 54EC securities receive six extra ISINs. Certain government serviced and ESG debt securities are excluded, and legacy ISINs are grandfathered subject to restrictions on further issuance.
The Securities and Exchange Board of India now allows eligible regulated and listed issuers to make qualifying private debt placements without appointing a merchant banker. The debt must generally be senior, secured and rated at least AA-, while issuers must meet listing, compliance and no-default conditions. The exemption applies immediately.
OSFI Superintendent Peter Routledge urged financial institutions to combine disciplined risk-taking with stronger governance of interconnected, operational and AI risks. Boards should establish crisis responsibilities and intervention triggers in advance and maintain oversight of material and third-party AI uses. OSFI also plans a dashboard showing concentrations and potential evolution of catastrophic risk across Canada.
The State Bank of Pakistan reported that the Financial Inclusion Index rose to 59.5 in 2025 from 58.1 in 2024, driven mainly by increased usage and supported by gains in access and quality.
The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan approved Kuanysh Tugambayev and Bayan Seidakhmetova for senior securities market roles.
The Bank of Italy will open its Florence and Sassari premises to the public on Oct. 10 and 11 for FAI Autumn Days and has launched an Exhibitions and Events page covering its cultural initiatives.
The National Securities and Stock Market Commission of Ukraine adopted further capital markets abuse amendments and approved draft enforcement changes among 31 decisions. It also addressed professional secrecy safeguards, licensing and key appointments at market participants, and corporate bond issuance matters.
Serbia's Ministry of Finance reported that 11 kilometers of the planned 18.3-kilometer railway linking Zemun Polje, Nikola Tesla Airport and the Expo site have been completed. Construction is due to finish by the end of 2026, followed by testing and an opening in March or April 2027. The passenger-only line will support speeds of up to 120 kilometers per hour.
Poland’s Ministry of Finance has opened consultation on a review that endorses the fundamental design of Employee Capital Plans while recommending targeted participation, investment and operational reforms. Proposals include more frequent automatic enrollment, extending it to people ages 55 to 70, greater investment flexibility and simpler administration. The program had 4.47 million participants and nearly PLN 58 billion in assets at the end of August 2026.
The Central Bank of Luxembourg reported mostly higher borrowing rates and lower new lending volumes in August 2026. Household variable mortgage rates rose to 3.19%, while corporate loans above EUR 1 million were the main exception, with rates falling to 2.75% as volume nearly halved. Short term deposit rates increased for households and nonfinancial corporations.
The European Financial Reporting Advisory Group recommends fixed membership of at least 12 for each IFRS Foundation standard setting board, with clearer criteria for any change in size. It also supports retaining three European seats on each board, including at least two for the EU, and opposes allowing some members to serve terms shorter than five years.
The National Financial Board reviewed the Central Bank of Russia’s draft monetary policy and financial market plans for 2027–2029, alongside macroprudential regulation and consumer lending conditions. It also addressed market abuse controls, proposed B1 Audit LLC for the 2026 financial statement audit and approved regulations covering the central bank’s day-to-day operations.
The Jersey Financial Services Commission has recorded its busiest year for reports involving investment scams and other fraud affecting islanders. It highlighted advance fee investment schemes and bank impersonation scams, urging consumers to pause, independently verify contacts and protect security and financial information.
The Guernsey Financial Services Commission is supporting the island’s first AI Sprint through an anti-money laundering hackathon and a data readiness session. The events will examine how firms can use AI and synthetic data effectively while maintaining regulatory safeguards and strengthening the data, processes, skills and culture needed for wider adoption.
The Central Bank of Syria has launched a capacity building project with a French technical mission. It will focus on risk based banking supervision and capabilities in monetary policy, economic analysis, liquidity management and the interbank market.
The Financial Supervisory Authority of Norway identified several deficiencies in listed companies’ 2026 half-year reports, including 15 missing responsibility statements and 19 missing disclosures on audit or review status. Affected companies have published requested information, while companies using separate documents must integrate them into their half-year reports from 2027.
Uruguay’s National Internal Audit Office has launched 2026 calculators for estimating penalties linked to breaches of equity holder, ownership holder and beneficial owner reporting obligations. The tools consider entity characteristics, deadlines and ownership information, but their results are indicative and do not constitute an official determination.
Peru's Securities Market Superintendency urged financial crowdfunding investors to examine project risks, recipient finances, financing terms, guarantees and collection costs before investing. A platform listing or project classification is not an investment recommendation and does not guarantee a return.
The Union of Arab Securities Authorities participated in a regional conference covering investor relations, corporate governance and capital market developments.
The Middle East and North Africa Financial Action Task Force adopted recommendations to improve fraud detection, financial investigations, asset recovery and responses to technology related terrorist financing risks. The measures emphasize updated red flags, data analytics, artificial intelligence and stronger cooperation, with certain outcomes feeding into the Financial Action Task Force’s 2026–2028 fraud roadmap.
The European Central Bank reported total assets and liabilities of EUR 5.948 trillion as of Oct. 2. Transactions reduced the balance sheet by EUR 5.954 billion, while quarter-end adjustments added EUR 56.519 billion, mainly through revaluations.
The European Central Bank reported a consolidated Eurosystem balance sheet of EUR 5.912 trillion as of Sept. 4, 2026. Assets included EUR 3.361 trillion in securities held for monetary policy purposes, while liabilities included EUR 2.005 trillion in the deposit facility and EUR 1.634 trillion in banknotes in circulation.
The Federal Reserve Bank of New York found that one-year inflation expectations rose to 3.9% in September 2026, the highest since May 2023, while longer-term expectations held at 3.0%. Labor market expectations mostly improved and expected income and spending growth increased. Households nevertheless reported weaker current finances and a more pessimistic financial outlook.
The Central Bank of Estonia reported that annual inflation reached 3.5% in September, driven mainly by motor fuels and other energy costs. Inflation excluding energy remained moderate, while services inflation fell to 2.3%. Higher energy and food production costs could gradually feed through to broader consumer prices.
The Canadian Public Accountability Board censured RSM Canada after identifying 54 backdated workpaper signoffs, including 21 entered after audit report dates. RSM Canada must strengthen its documentation controls and monitoring, provide four hours of additional training to relevant audit professionals and pay CPAB’s compliance monitoring costs.
The Czech National Bank published its list of payment statistics relevant institutions.
The Czech National Bank published an operational assessment of the state budget.
The Central Bank of Kenya’s Monetary Policy Committee held the Central Bank Rate at 8.75% in October 2026, citing contained inflation expectations, exchange-rate stability, and an improved growth outlook. Inflation was 6.8% in September, within the 5%±2.5% target range, while the 2026 growth forecast was raised to 5.0% from 4.9%.
The Bank of Albania held its base rate at 2.5% and maintained overnight deposit and lending rates at 1.5% and 3.5%, respectively, as inflation averaged 3.3% in July-August and second-quarter growth reached 3.6%. Higher commodity prices and geopolitical tensions have increased inflation risks, strengthening the case for data-dependent future tightening.
The Russian Ministry of Finance published Prime Minister Mikhail Mishustin’s plans for more than RUB 1.5 billion in support for Crimea’s agricultural sector and loan relief for eligible producers affected by grain market pressures and emergency related losses. Proposed measures include extending low cost short term loans for up to one year and restoring subsidized rates on qualifying loans taken out after Jan. 1, 2025.
The Kuwait Capital Markets Authority licensed Watani Investment Company to privately market 11 million shares in Leasing and Finance Fund 10 GBP Ltd. to professional clients in Kuwait. Shares are priced at GBP 10, with a one-time subscription commission of up to 2.25%, and the license runs for one year after certification and fee payment.
The Central Bank of Poland’s Monetary Policy Council kept interest rates unchanged, including the reference rate at 3.75%, amid higher inflation and uncertainty over economic activity. Consumer price inflation rose to 4.0% year on year in September, while the Council said future decisions would remain data-dependent and reiterated its readiness to intervene in the foreign exchange market.
The Thailand Office of Insurance Commission has begun coordinating claims under the new national catastrophe policy after floods and windstorms damaged about 227 homes and caused one death in Lamphun and Chiang Mai. The policy covers structural damage up to THB 100,000 per event and disaster-related accidental death up to THB 2 million. Claims are targeted for completion within 15 days after insurers receive complete documentation.
The Thailand Securities and Exchange Commission filed a criminal complaint against As Sure Technology and four individuals for allegedly operating the Vcex.io digital asset exchange without a license. Public access to the platform will be blocked from November 7, 2026, while the case proceeds through the criminal enforcement process.
The Office of the Comptroller of the Currency launched a tool for community banks to report suspected payments fraud involving OCC-regulated institutions directly to an agency task force. Comptroller Jonathan V. Gould also emphasized voluntary information sharing among financial institutions under Financial Crimes Enforcement Network guidance.
The Liechtenstein Financial Market Authority approved StarStone Insurance SE’s transfer of its registered office from Schaan to Belgium, effective Sept. 1, 2026.
The North Macedonia Insurance Supervision Authority directed Euroins to clarify notices sent to policyholders regarding policies arranged through bankrupt SN Insurance Broker AD Bitola. Euroins confirmed that the notices were not payment demands or grounds for enforcement but related to evidence for its court proceedings against the broker.
The Central Bank of Russia approved 12 systemically important credit institutions under its 2021 methodology. The designated banks account for around 80% of total Russian banking sector assets.
The National Bank of the Republic of Tajikistan completed a TJS 4.81 billion securities auction at a weighted average yield of 6.71%.
The National Bank of Poland reported that official reserve assets fell by EUR 2.9 billion in September 2026 to EUR 260.1 billion. In U.S. dollar terms, reserves declined by USD 9.5 billion to USD 295.4 billion.
Hennie Verbeek-Kusters, Executive Board member of the European Union’s anti-money laundering authority, emphasized prevention and closer integration of supervision, financial intelligence unit cooperation and risk analysis. She said stronger controls and transparency, including measures covering cash, customer identification, crypto-assets and beneficial ownership, can make financial abuse harder and more costly.
The National Securities and Stock Market Commission of Ukraine has agreed with Financial Innovation for Impact on technical assistance for developing and implementing digital asset regulation. Work may cover implementing rules, licensing, supervision, reporting and market monitoring, including for stablecoins and tokenized money. If Parliament adopts the pending virtual asset bill, the regulator and market would have six to nine months to prepare for launch.
The Portuguese Insurance and Pension Funds Supervisory Authority has launched a survey on whether insurance products and services provide value and meet consumer needs. The findings will help identify areas for supervisory attention and will be presented at the first Insurance Consumer Forum on Nov. 20.
The Ministry of Finance of Estonia reported that annual inflation rose to 3.5% in September as higher energy prices outweighed a 1.2% fall in food prices. Energy prices increased 17% annually, while core inflation remained low at 1.6%. Inflation is expected to accelerate moderately in the coming months.
The Norwegian Ministry of Finance has asked the Financial Supervisory Authority of Norway to lead a review of potential regulatory changes to facilitate variable capital fund structures.
Central Bank of Malta Governor Alexander Demarco and Thai Ambassador Sathana Kasjemsanta Na Ayudhya discussed bilateral economic and financial matters and the upcoming IMF and World Bank Group annual meetings in Bangkok.
European banking associations welcomed the creation of the European Network for Payments, which will connect payment solutions serving about 130 million users across 13 countries. The entity will establish a common framework for progressively enabling seamless cross-border payments and reducing fragmentation between national markets.
The Single Resolution Board has published its planned industry consultations, requests and deliverables for 2027. Bank-specific deliverables will move to a three-year submission cycle where no material resolvability concerns exist, while the quarterly sign-off form on MREL eligibility has been discontinued immediately.
The Central Bank of Syria and the Central Bank of the UAE signed a memorandum to expand financial, supervisory and technical cooperation across areas including payments, monetary policy, financial technology and sustainable finance.
The Central Bank of Iraq has adjusted the dinar’s exchange rates against the U.S. dollar, effective Oct. 7, 2026. The new rates are IQD 1,500 per USD for purchases from the Ministry of Finance, IQD 1,510 for sales to banks and IQD 1,520 for cash sales to the public.
The Arab Monetary Fund has convened its regional financial stability task force to examine AI and cybersecurity risks, external shocks and vulnerabilities in sukuk markets. The meeting also covers preparations for the 2027 Financial Stability Report and the task force’s future work plan.
The Organisation for Economic Co-operation and Development found that average FDI restrictiveness across 106 economies edged up from 0.1192 to 0.1194 in 2025, marking a second consecutive annual increase. More economies liberalised than tightened, but larger tightening measures drove the increase, while foreign equity limits remained the main barrier. Security-related investment controls also expanded, although they are excluded from index scores.
The Oman Financial Services Authority reported that Dhamani has recorded over 20 million digital transactions and processed more than 92 million insurance claims valued above OMR 92 million. It is continuing to integrate pharmacies and other healthcare providers, paving the way for electronic prescriptions and faster insurance procedures.
The Organisation for Economic Co-operation and Development found that the EU start-up scale-up gap is driven mainly by commercialisation barriers and shortages of late-stage capital, rather than weaker inventive capacity. It recommends easier intellectual property procedures, deeper growth-financing markets and stronger Single Market integration, alongside measures to expand experienced managerial talent.
The Hong Kong Securities and Futures Commission has finalized retail fund reforms introducing a Value-at-Risk option for derivatives and stronger liquidity and money market fund safeguards. The revised rules also streamline management company and feeder fund requirements. They take effect on Nov. 1, 2026, with a general 12-month transition period for existing authorized funds.
Oman's Ministry of Finance and the Eurasian Development Bank have agreed to open a bank office in Oman, strengthening the country's links with Central Asian and Eurasian markets. Oman and Kazakhstan also signed a memorandum of understanding to increase cooperation between their finance ministries.
The Monetary Authority of Singapore estimates that about 4,000 mortgaged households could face cash shortfalls under a severe scenario of higher mortgage rates and sharply lower income. This represents around 1% of relevant borrowers and is not an estimate of households currently under stress. Lenders, the Housing and Development Board and Credit Counselling Singapore provide early assistance, restructuring or debt guidance.
The Monetary Authority of Singapore confirmed that five new Equity Market Development Programme managers will receive SGD 1.45 billion. Their award terms and performance indicators are guided by a consistent framework aligned with the programme’s objectives.
Hong Kong plans to formally launch its gold central clearing and settlement system in the first quarter of 2027, with 11 banks already serving as provisional direct participants. Integration with the Real Time Gross Settlement system is nearing completion to support Delivery versus Payment settlement, while the government is exploring tax concessions, additional storage and refining capacity, and cooperation on international delivery standards.
The Kuwait Capital Markets Authority authorized Ahli Capital Investment to privately market 200 units of the Cayman Islands established Coastal Infill Industrial Portfolio to professional clients in Kuwait. Pricing will be based on net asset value, plus a subscription fee of 2% of each investor’s commitment, and the license will run for one year from issuance of the license certificate.
The Bank of England’s Prudential Regulation Authority proposes automatically increasing 128 banking, insurance and credit union thresholds in line with nominal UK GDP. The first adjustment would occur on July 1, 2031, followed by updates every five years. A parallel discussion paper considers whether additional excluded thresholds should also be indexed.
The Prudential Regulation Authority has proposed automatically indexing 128 fixed nominal regulatory thresholds to UK nominal GDP growth. The first update would take effect on July 1, 2031, followed by updates every five years, reducing unintended regulatory tightening while retaining requirements for firms that outgrow the wider economy. More complex thresholds affecting credit models, liquidity and related Financial Conduct Authority regimes remain under discussion.
Israel’s foreign exchange reserves fell by USD 4.643 billion to USD 236.998 billion at end-September 2026, or 34.2% of GDP, mainly because of a USD 4.411 billion revaluation.
The National Bank of the Kyrgyz Republic has aligned regulations for banks, nonbank financial organizations and payment systems with domestic anti-money laundering requirements, international standards and related supervisory rules.
The Seychelles Financial Services Authority confirmed the surrender of securities licences held by Klips SC Ltd and Mr. Asaf Elimelech, effective Oct. 5, 2026.
AMLA is consulting on standards for a central EU database covering obliged entities, supervisors and supervisory activities. The standards define reporting requirements, breach materiality thresholds and AMLA’s access to further information, while relying on existing supervisory data to avoid new costs for obliged entities. Some requirements will apply in stages.
Szego, chair of the European Union’s anti-money laundering authority, said supervisory convergence remains low, particularly in the nonfinancial sector, as the authority develops common rules, methodologies and intelligence-sharing formats. Crypto is a priority, while preparations continue to place selected high-impact cross-border financial institutions and groups under direct European Union supervision from 2028.
The Tanzania Insurance Regulatory Authority is continuing its collaboration with BAKWATA to develop the Mufti Bima Fund and widen health insurance access, particularly for people in need. The initiative also promotes public understanding of insurance as protection against medical costs.
The European Securities and Markets Authority expects national regulators to deprioritize enforcement against unrecognized third-country CSDs after the current transitional regime expires on Jan. 17, 2027. This is intended to preserve access to notary and central maintenance services until EU legislation providing a proposed three-year extension takes effect.
A European Central Bank working paper finds that firms with home biased shareholders cut investment by 20% more than diversified peers after severe COVID-19 exposure. Domestic investors held 57% of euro area firms’ equity, compared with 9% held elsewhere in the euro area, while weaker equity resilience rather than sales or bank financing differences primarily explained the investment gap.
A European Central Bank working paper proposes two quarterly indices measuring potential bank capital depletion and pressure on earnings capacity. The indicators can separate prospective solvency risks from current profitability weakness and support prudential buffer decisions. Recent divergence points to improved earnings but still-elevated tail risks, supporting the preservation of existing buffers.
The European Central Bank reported a fourth consecutive quarter of slightly easier overall credit terms in euro-denominated securities financing and OTC derivatives markets. Securities financing demand rose across most collateral types, while haircuts generally declined despite higher financing rates and spreads for most-favoured clients. Initial margins fell slightly for several non-centrally cleared derivatives, but valuation disputes increased, particularly for credit derivatives.
The Central Bank of the Republic of Guinea published an unmodified KPMG audit opinion on its 2024 financial statements, although the auditor highlighted uncertainty over the recovery of monetary gold held by a processing provider. The bank retained substantial provisions against disputed gold holdings and reported a GNF 876.18 billion net loss. Total assets rose to GNF 48,795.70 billion, while equity declined to GNF 3,083.78 billion.
The Reserve Bank of India raised the policy repo rate and the Standing Liquidity Facility rate for primary dealers by 25 basis points to 5.50%, effective immediately.
The Reserve Bank of India raised the policy repo rate by 25 basis points to 5.50% with immediate effect, lifting the standing deposit facility and marginal standing facility rates to 5.25% and 5.75%, respectively, with all other Liquidity Adjustment Facility terms unchanged.
The Vietnam State Securities Commission is seeking quotations to estimate the cost of maintaining its document management and administration program in 2027.
The Central Bank of Taiwan reported that September 2026 interbank call loan turnover fell 8.60% to TWD 2,029.7 billion, while the weighted average overnight rate edged down to 0.817%. Average commercial paper rates rose in both primary and secondary markets, and outstanding issuance increased 3.11% to TWD 4,232.1 billion.
The Central Bank of Bosnia and Herzegovina has invited research proposals on financial sector development for presentation at seminars and publication as working papers. Concept notes or extended abstracts are due Dec. 7, 2026, with accepted final papers scheduled for publication in April 2027.
The Banking Agency of the Federation of Bosnia and Herzegovina’s banking system ombudsmen presented their approach to accessibility and handling customer complaints at the INFO Network annual conference. Discussions also covered AI generated complaints, fraud, financial crime and standards for effective ombudsman institutions.