The Brazilian Superintendence of Private Insurance (SUSEP) reviewed the practical effects of Brazil’s new insurance contract law on claims handling at the Claims Experience forum in São Paulo. Carlos Queiroz, director of market organization and conduct regulation, highlighted the obligations imposed on claims adjusters and settlement professionals by Law No. 15.040/2024. These professionals must act with loyalty and good faith and provide complete, truthful information on all matters concerning the formation and performance of insurance contracts.

The panel also examined new deadlines applicable to insurers, the formal recognition of claims adjusters’ role and the market’s operational adaptation challenges. Continued regulatory implementation of the law was already identified as a top priority in SUSEP’s 2026 Regulation Plan, including revisions to align existing rules with the legal framework.

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