Indonesia Financial Services Authority imposes IDR 875 million sanction on Indosaku over third party debt collection oversight failures
The Indonesia Financial Services Authority sanctioned PT Indosaku Digital Teknologi for deficiencies in managing and supervising third-party debt collection, imposing an IDR 875,000,000 fine, a written warning to the President Director and an order to implement a remediation plan. The plan must strengthen policies, third-party agreements, oversight, quality control, training and complaint handling. The authority reiterated that outsourcing does not diminish providers’ responsibility and signalled possible stronger action for further non-compliance.